No more bookings lost on the phone
Mid-service, nobody can pick up. Service messages the caller within a minute, on WhatsApp or by SMS, and they book in writing, on your real availability. Every conversation is waiting for you in Service.
Hello, this is Bistrot Marius. Sorry we missed your call. For a table, just send us the day, the time and the number of guests.
A table for 2 tomorrow lunchtime?
Wednesday 4 November, for 2: 12:00, 12:30 or 13:15?
12:30, under the name Dupont
You're booked: Wednesday 4 November at 12:30, for 2, under the name Dupont.
How it works
- 1
Nobody picks up
A no-answer forward sends the call to your dedicated number, which plays a short greeting.
- 2
The caller gets a message
On WhatsApp, or by SMS otherwise, in your restaurant's name, inviting them to book by message.
- 3
They book in writing
Service understands their replies, offers times and records the booking once it is confirmed.
The caller books in a few messages
The assistant offers your real slots, creates the booking and confirms it. The guest can also change or cancel, within your rules.
You stay in charge
Every conversation in one place. Anything the assistant can't handle rises to the top, and you reply when it suits you.
A clear view of what you gain
Missed calls, conversations, bookings won back and credits spent, at a glance.
Your words, your number
Customise the voice greeting and what your first written message says.
Pay per credit used, no subscription
1 credit per WhatsApp message (plus Meta's fees, passed on at cost), 2 credits per 160-character SMS. Adjustable monthly cap, 3,000 credits by default. No commission on recovered bookings.
One table for two recovered a month covers your Standard plan. Example: 2 covers at €40 = €80, for €79 excl. VAT.
Frequently asked questions
What if the caller rings from a landline?
They hear the greeting, with no promise of a message, and you see their call in Messages to ring them back if you wish.
Do your guests need WhatsApp?
No. Without WhatsApp, the caller gets an SMS with a link to your widget. With WhatsApp, they book right in the conversation.
And the restaurant, does it need WhatsApp?
No, nothing to install. Messages go out from your venue's dedicated number and you answer from Service. We switch WhatsApp on with you during setup; until Meta has approved it, messages go by SMS.
Does Meta charge for WhatsApp messages?
Yes, Meta charges for some WhatsApp messages, depending on their category. We pay them for you and pass them on at cost, with no margin, as a separate line on your invoice: you have no Meta payment account to set up.
Does my line support call forwarding?
Most landlines and mobile lines offer forwarding on no answer. We set it up with you and make a test call before switching it on.
Are voicemails recorded?
No. Forwarding replaces your voicemail: the caller gets a written message instead.